To receive a refund or replacement you must be the original buyer of the product from www.sonostarhub.com
Custom kits are non-returnable.
Please contact us (firstname.lastname@example.org) with your order number if you are not satisfied with your purchase or if you have received a defective item. All returns are subject to a 10% restocking fee. If the item is damaged or materially different than how it was originally shipped it will be subject to up to a 50% restocking fee.
Once we receive the item(s) we will process your return. If approved you will receive a refund minus the shipping amount.
Please send all returns to the following address once your return has been approved:
3300 S Fairview St,
Santa Ana, CA 92704